Outlook Search Issue

Please note that although these steps will resolve this issue most of the time, this issue is unusually complex. Do not hesitate to contact the Helpdesk so that they can take additional troubleshooting steps as needed.

A recent Windows patch broke the search function in Microsoft Office Outlook 2007, Microsoft Outlook 2010, and Microsoft Outlook 2013. Microsoft should release a fix soon, but you can take the following steps to fix this issue immediately:

  1. Open Outlook.
  2. Click Start and type "Indexing Options".
  3. Click Modify and uncheck Outlook.
  4. Click OK and close all the "Index Options" windows.
  5. Close Outlook and then open Outlook again.
  6. Click Start and type "Indexing Options".
  7. Click Modify and recheck Outlook, also check C:\ if not already checked.
  8. Click OK and close all the "Indexing Options" windows.
Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.