The IT Freedom Helpdesk will have a modified schedule between December 25, 2017 and January 1, 2018. The Helpdesk will be closed on the following days:
- Monday, December 25, 2017
- Monday, January 1st, 2018
What do I do if I have an urgent technical issue that can't wait?
We remain on-call around the clock if you have an urgent problem or network emergency. If you require assistance please contact the Helpdesk by phone: dial (512) 419-0070 and press "1" at the prompt to leave an emergency voicemail. Our on-call technician will respond to your voicemail within 30 minutes to assist you with the issue.
Trouble tickets opened by leaving a voicemail without pressing "1", through an email sent to the Helpdesk, or via our web support portal will be addressed the next business day.
What about other services, like backups and monitoring?
All of our automated systems--including backups and monitoring--will be running as they always do. Our on-call technician will respond to problems or outages we're alerted to via our automated systems with the same 30 minute response time as an emergency voicemail.
Please travel safe and have a great holiday!