IT Freedom's Virtual Private Network (VPN) service allows you to securely connect to your office network from nearly any remote broadband Internet connection, such as your home network, to access files, printers and other shared network resources as well as your office computer. We use the open-source product OpenVPN as our standard VPN server solution.
This article covers:
- How to install Viscosity OpenVPN
- How to connect to your VPN
- How to resolve issues when connecting to your VPN
- If you don't already have Viscosity installed on your laptop, you'll need to open a ticket with the Helpdesk so we can generate a custom installer. Let us know if you'd like to install Viscosity on a computer at home as well.
- Double-click the installation file.
- If you receive the following error message, follow steps "a-e" before continuing:
- a. Click OK.
- b. Click the apple symbol in the top left corner of your screen and open System Preferences...
- c. Click Security & Privacy; you'll see the following window:
- d. Click Open anyway.
- e. Then click Open.
- Click Finder, then click Applications, and then double-click Viscosity.
- Click the Viscosity icon in your menu bar and select Connect [office] where [office] is the name of your company's VPN.
- If you haven't already stored your username and password in your computer's Keychain, you'll need to enter them and click OK.
Set Viscosity to Start Automatically at Login
If you use VPN frequently, you can set Viscosity to automatically start up when you log into your computer.
- Follow the steps above to connect to your VPN.
- Click the Viscosity icon and choose Preferences...
- Click the General tab and check Start Viscosity at Login.
Incorrect Username or Password
If you enter an incorrect username and/or password when prompted by Viscosity, you'll receive an Authentication Failed error box. If that happens, click OK and then start the connection process over again. Make sure you're using the correct formatting for the username; if you're not sure, please contact the Helpdesk.
Firewall Settings on Your Internet Connection
VPN data travels through the Internet on an assigned channel (known as a port). On rare occasions we'll encounter a network that will not permit traffic on the VPN port to reach client computers. If you suspect this might be happening to you please contact the Helpdesk.