How to Connect to Your VPN with Viscosity (Windows)

IT Freedom's Virtual Private Network (VPN) service allows you to securely connect to your office network from nearly any remote broadband Internet connection, such as your home network, to access files, printers and other shared network resources. We use OpenVPN as our standard VPN server solution. 

This article covers:

Installation Instructions

  1. If you don't already have the Viscosity OpenVPN software installed on your laptop, please open a ticket with the Helpdesk so we can generate a custom installer. Let us know if you'd like to install Viscosity on a computer at home as well.
  2. Download the Viscosity installer and then click Run.
    • If you're running Windows 8 or above, SmartScreen may prevent the installer from running and display a message stating "Windows protected your PC".
    • Click More info, then Run anyway to launch the installer.
  3. Run through the installer, clicking Next as necessary.
    • If you see a User Access Control prompt asking "Do you want to allow the following program to make changes to this computer?" click Yes.
  4. Finally, click Install. You may be asked if you wish to install a Viscosity device driver; allow this by clicking Install.
  5. Once installation has completed, click Finish.

Connecting to Your VPN

If you've got a working Internet connection then you should have no problem connecting to your company's VPN. Just follow these instructions:

  1. Open the Start Menu, click All Programs, and click Viscosity. Click Viscosity again.
  2. Find the Viscosity icon on your desktop . Right click the icon and choose Connect.
  3. Enter your VPN credentials when prompted. The form of these credentials can vary, so if you're not sure which you should use please contact the Helpdesk.
  4. After a few moments a dialog box will appear over the Viscosity icon letting you know that you're connected to the VPN. The circle in the Viscosity Menu icon will change to green to indicate you're connected. At this point you should try to connect to an office resource (such as a server or your computer) to confirm everything is working correctly.

Problems Connecting to Your VPN

If you're having problems connecting to your VPN, you may have one of the following issues:

Incorrect Username or Password

If you enter an incorrect username and/or password when prompted by Viscosity, you'll receive an Authentication Failed error box. If that happens, click OK and then start the connection process over again. Make sure you're using the correct formatting for the username; if you're not sure, please contact the Helpdesk.

Firewall Settings on Your Internet Connection

VPN data travels through the Internet on an assigned channel (known as a port). On rare occasions we'll encounter a network that will not permit traffic on the VPN port to reach client computers. If you suspect this might be happening to you please contact the Helpdesk.

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