Please include as much information as you can about the problem you're experiencing, such as:
- a description of the issue
- how long the issue has been occurring
- impact of the issue (ranging from minor annoyance to mission-critical)
- the type of network involved (home/work, wired/wireless)
- date and time the issue occurred
- Don't forget to give us your phone number if you'd like us to respond to your web or email ticket with a phone call.
- Feel free to attach any relevant documents or screenshots; these can be a big help!
Thanks! We look forward to working with you.