This article applies to Outlook 2013 and 2016.
Outlook can often setup your email account automatically, using only your email address and password. The program accomplishes this through the use of the Auto Account Wizard, which should pop up when you first open Outlook. If you open Outlook and don't see the wizard, choose File from the toolbar and, on the E-mail Accounts page select Next > Add Account.
Once you're at the Auto Account Setup enter your name, email address, and password. Then, select Next. If you don't see any errors, click Finish and you're done!
If automatic setup doesn't complete, you can choose Manual setup or additional server types. Manual setup requires that you know the following additional information:
- Account type
- Incoming email server
- Outgoing email server
- User Name
If you don't have that information, please open a ticket with the Helpdesk. One of our technicians will be happy to provide that information or just go ahead and configure Outlook for you.
If you have the additional information, select the type of account you have and click Next. Enter the required information and then choose Test Account Settings to verify that you entered everything correctly. If the test succeeds, click Next > Finish.
If the test fails, go ahead and open a ticket. There are likely additional settings that one of our technicians will need to configure for you.