Troubleshooting Common Printer Problems on a Mac

These steps may help if you’re having issues printing documents or getting your computer to connect to a printer:

  1. First, make sure that the printer is plugged in and powered on. Make sure that it’s able to connect to Wi-Fi if it’s a wireless printer.
  2. If it’s an option, try using a USB cable to plug your computer directly into the printer.
  3. Make sure you’re printing to the correct printer (see Checking your Default Printer)
  4. Try clearing the print queue (Checking your Print Queue)

Checking your Default Printer

  1. Open System Preferences and click Printers & Scanners.
  2. This opens the Printers & Scanners menu:

3. Make sure that the printer you’d like to use is listed next to Default printer:.

To change your default printer, simply select it from the menu next to Default printer:.

To add a printer, click the + on the left side of the menu.

Checking your Print Queue 

  1. Open System Preferences and click Printers & Scanners.
  2. Click Open Print Queue....
  3. From the menu bar at the top of your screen, click Jobs and select Delete Job to clear your print queue.


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